Customer Centricity, an ARTS Forum

September 29, 2014
11:45 AM - 4:00 PM
Included in Summit full conference registration
RSVP is closed.

Consumer Analysis Meets Business Innovation

Build relationships with the people who matter most to your business success. This new, half-day forum (included in full conference registration) will help you do just that. By analyzing customer behavior within the context of your enterprise, we’ll help you better understand your customers, grow your customer base and increase their longevity. You will also learn how small changes in your business strategy can allow you to more prominently show your value and reinforce your customer relationships.

These discussion-based sessions will have you answering questions like:

  • Who are your most profitable customers?
  • How can you acquire more of them?
  • How can you cultivate these relationships to maximize business value?
  • How can you offer mutually beneficial results?

Who Should Attend

Areas of interest include, but are not limited to:

  • Customer Experience
  • E-commerce / E-marketing / E-merchandising
  • Marketing / Communications / Digital
  • Business Development
  • Business Analyst / Data Analyst

See who's attending!


The Forum is limited to 100 participants and is included in Summit full conference registration. RSVP is now closed.

Interested in Sponsorship?

Learn more about sponsorship opportunities for this event! Click here for sponsorship details or contact Tami Sakell, Sr. Director of Exhibit Sales, at 202-661-3044.

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ARTS is a worldwide community of retail business, information technology professionals and analysts organized to help retail enterprises and solution providers identify, adopt and integrate current and emerging information technology and innovation into their organizations, strategies and operations.



Customer Centricity Forum Agenda

Monday, September 29

11:45 - 12:30pm

Room: 2AB

Enjoy lunch while mingling with attendees before the forum kicks off.

12:30 - 12:45pm

Room: 2AB

Tom Litchford

VP, Retail Technologies
National Retail Federation

Please join NRF's Vice President of Retail Technology as he welcomes Summit 2014 attendees to this exciting new event.

12:45 - 1:30pm

Room: 2AB

HSN, Inc. is a $3.4 billion interactive multichannel retailer with strong direct-to-consumer expertise offering innovative, differentiated retail... more

1:30 - 2:15pm

Room: 2AB

Executing on cross-channel consistency remains challenging due to product-centric organizational structures that no longer suit today’s customer-... more

2:15 - 2:30pm

Room: 2AB

Take a few minutes to get re-energized while making in-person connections with your peers and... more

2:30 - 3:15pm

Room: 2AB

Nathan Stern

Sr. Marketing Director, CRM, Insights and Pricing

BevMo! operates in the most highly competitive beverage markets in the United States. Learn how they gained clear visibility into customer... more

3:15 - 4:00pm

Room: 2AB

Explore the tools available to you in the ARTS Operational and Data Warehouse Models to consider different ways your organization can think about... more

4:00 - 4:05pm

Room: 2AB

This forum is a wrap! Concluding remarks and final questions will be answered as attendees make their... more