Seamless multichannel commerce. Single point of accountability. Cost savings. These are just some of the advantages of partnering with Alta Resources, a global leader of customer management business process outsourcing. Our mission is to provide resources and create solutions that maximize customer relationships. The world’s best brands can testify to that.
Customer Service/ Contact Center
You're the Rock Star. We're the Band.
Since 1982, Fifth Gear has been a single-source provider of order fulfillment, customer care, and retail technology for some of retail’s largest direct-to-consumer brands. As an “invisible partner” to these retailers, Fifth Gear handles all aspects of the post-purchase experience, including:
Global Response is the Ecommerce Call Center, providing customer care, sales, email, chat and social media support services for many of the world's top retailers. Our dedicated Brand Care Specialists understand the special relationships that our partners such as ZARA, National Geographic, Lacoste, Crate&Barrel and Rack Room Shoes have with their clients.
As global commerce evolves, Innotrac continues to provide best-in-class solutions for leading brands. Our fulfillment and technology solutions are integrated with all major web platforms, and seamlessly integrate to required partner technologies. Innotrac’s SmartHub® division provides business intelligence and access to real-time data at the push of a button.
Manhattan Associates, with a 23-year pedigree in developing best-in-class supply chain management software, provides omni-channel solutions to the world’s leading retailers. These solutions, which allow retailers to bring sales and fulfillment across their e-Commerce and store channels together to create a seamless brand experience, include:
Since 1995, MarketLive, Inc., has been the leading provider of eCommerce technology and services that help fast-growing companies successfully sell goods and services online.
Midco Connections can extend your customer reach. We will customize a solution for your business. Inbound, outbound, chat, IVR, and email services. Sales, lead generation and customer service. Count on us to help you reach more customers and increase your revenues. Let us design a custom solution for your company. www.midcoconnections.com
Needle connects your most knowledgeable fans and experts with your shoppers in real-time to help them make critical purchase decisions. In use by a number of leading eCommerce retailers, Needle offers a new type of chat experience: customers interacting with certified experts in rich, pre-sales dialogue, helping them find and buy the right products and drives conversion and positive brand experiences. Customers get the authentic sales assistance they need from credible advocates, resulting in dramatically higher conversions, average order value, and customer satisfaction.
OSF Global Services helps retailers and B2Bs sell more through digital channels. The company provides replatforming, responsive design, mobile applications, technology integration, conversion optimization strategies, custom application development, and maintenance and support.
A premier outsourced domestic call center services provider for 30 years, OnBrand24 offers comprehensive inbound and outbound expertise across B2B and B2C markets. Awarded the Gold Medal by TopTenREVIEWS in 2014 (Silver in 2013) and named to the Inc. 5000 list of the fastest growing private companies in the U.S., we specialize in customer service, order processing, help desk; lead generation, appointment setting, customer win-back and customer research / list scrubbing.
Oracle provides retailers with a complete, open and integrated suite of business applications, server and storage solutions that are engineered to work together to optimize every aspect of their business. 20 of the top 20 retailers worldwide - including fashion, hardlines, grocery and specialty retailers - use Oracle solutions to drive performance, deliver critical insights and fuel growth across traditional, mobile and commerce channels. For more information, visit our Web site at http://www.oracle.com/goto/retail
SMARTASSISTANT - Helping your customers choose products they'll love!
SMARTASSISTANT is the globally leading technology for interactive product advise for online and the point-of-sale.
The SMARTASSISTANT, communicates at the level of its users and puts needs instead of technical filters at the forefront. Similarly to consultative sales efforts, the SMARTASSISTANT product advisor takes on the role of sales assistants in physical stores and advises on the best products and services for the customer's needs.
Simple Helix is an advanced web hosting company specializing in eCommerce hosting solutions.
Speed Commerce is a single-source provider of integrated end-to-end eCommerce services. Established in 2000, Speed Commerce provides a complete suite of eCommerce services to online retailers and manufacturers, including web platform development and support, hosting and managed services, order management and reporting, high-performance fulfillment, customer care centers and marketing services.
StellaService is dedicated to creating a world with better customer service – helping businesses achieve it and consumers find it. Leveraging a national network of full-time mystery shoppers, StellaService evaluates the customer service and fulfillment abilities of the Internet’s top retail sites on a daily basis.
TradeGlobal is a proven end-to-end eCommerce provider, offering a full range of services, solutions and systems tailored to meet the specific needs of global fashion, beauty and lifestyle brands. We work with online retailers at any stage to help them create, connect and deliver on their digital strategy. We provide – in any combination – website development, content management, digital photography, digital marketing, customer care, fulfillment and logistics services, including our globally deployed best-in-class Omni-Channel and SaaS-based Cross-Border Trade technology.
Translations.com specializes in omnichannel translation services and content solutions for the retail and ecommerce industry. Our solutions include website localization, mobile/app localization, international SEO/SEM, global customer support, staffing and more. In addition, our revolutionary GlobalLink OneLink® technology enables clients to launch and maintain multilingual websites with virtually no IT involvement in as little as 30 days.
TurnTo provides the top-performing Community Q&A system for assisted shopping and self-service customer support. With the most powerful engine for delivering answers from real product owners, store staff, brand reps, fan-sourced experts, and a store’s help center, TurnTo ensures the full range of shopper questions get great answers fast.
Trusted by companies worldwide, WebRatio offers a visual and intuitive development platform for building solid Java Web applications and cross-platform Mobile apps. With WebRatio, save up to 70% of the investment typically required for developing and deploying applications, either on premises or in the cloud.
WebRatio is fully committed to help companies delivering consistent, effective digital experiences. Use it to quickly build customer-facing enterprise Web and Mobile apps.
Yseop Shop with Me’ is a virtual expert personal shopper, powered by Artificial Intelligence and Natural Language Generation, which revolutionizes the world of E-commerce.