Shop.org logo

GTranslate

Customer Service/ CRM

Alta Resources

Booth # 2820

2820

Better, Efficient Multichannel Commerce Through One Partner

Seamless multichannel commerce. Single point of accountability. Cost savings. These are just some of the advantages of partnering with Alta Resources, a global leader of customer management business process outsourcing. Our mission is to provide resources and create solutions that maximize customer relationships. The world’s best brands can testify to that.

Avalara

Booth # 2230

2230

Avalara - Making Sales Tax Less Taxing.

Whether you’re a large, multichannel retailer, a boutique vendor, or a home based business with a specialty shopping website, you need to accurately calculate sales tax instantly, avoiding any delay to the customer at the time of purchase. Avalara offers transactional tax solutions that integrate seamlessly with your e-commerce shopping systems and provide instant, accurate sales tax calculations at checkout. In addition, Avalara can provide all the back end compliance functions such as reporting, returns and remittance for your business.

Chetu, Inc

Booth # 2215

2215

Save up to 70% on custom software development & integration!

Conversant

Booth # 1723

1723

Conversant, Inc. (Nasdaq:CNVR) is the leader in personalized digital marketing. Conversant helps the world’s biggest companies grow by creating personalized experiences that deliver higher returns for brands and greater satisfaction for people. We offer a fully integrated personalization platform, personalized media programs and the world’s largest affiliate marketing network – all fueled by a deep understanding of what motivates people to engage, connect and buy. For more information, please visit www.conversantmedia.com.

DEG

Booth # 1606

1606

Named by Inc. Magazine as one of “25 Companies Changing the World,” DEG creates smart digital marketing, commerce, & collaboration strategies that empower clients to amplify their competitive advantages & achieve objectives. We impact the trajectory of business by crafting innovative approaches that employ digital DM/eCRM, social media, integrated ecomm, web content management, enterprise collaboration, paid media, & mobile—supported by analytics, technological prowess, & award-winning creative.

Experian Marketing Services

Booth # 346

346

Intelligent interactions. Every time.

Experian Marketing Services is a global provider of integrated consumer insights, targeting, data quality and cross-channel marketing programs. We help organizations intelligently interact with today’s dynamic, empowered and hyper-connected consumers. By coordinating seamless and intelligent interactions across all channels, marketers are able to precisely plan and execute superior brand experiences that deepen customer loyalty, strengthen brand advocacy and maximize profits.

Fifth Gear

Booth # 2038

2038

Win a $250 iTunes gift card just for stopping by to see us!


You're the Rock Star. We're the Band.

Since 1982, Fifth Gear has been a single-source provider of order fulfillment, customer care, and retail technology for some of retail’s largest direct-to-consumer brands. As an “invisible partner” to these retailers, Fifth Gear handles all aspects of the post-purchase experience, including:

Fluent

Booth # 645

645

Effective Marketing Starts With Intelligent Acquisition

Fluid, Inc.

Booth # 441

441

We create solutions that transform how people shop, welcome

Fluid, Inc. is the digital shopping innovator and ecommerce customer experience leader. We are focused on making shopping great in today’s digital world. Our work for world-class customers like Reebok, The North Face, Clorox, Benefit, Kipling and Nautica brings their brands to life, making the digital shopping experience fun, vivid, intuitive and social. The combination of our strategic consulting, integrated design and development services, & on-demand visual merchandising and product customization solutions convert and retain consumers with unique digital shopping experiences.

G/O Digital

Booth # 2100

2100

G/O Digital is a new division of the Gannett Company. We help businesses, big and small to #WinLocal. For national brands and agencies, G/O Digital delivers local digital activation at national scale with push-button simplicity. For local businesses, G/O Digital is a one-stop-shop for those looking to connect with consumers through digital marketing.

Gigya, Inc.

Booth # 1935

1935

Gigya -- Turn anonymous visitors into know customers.

Gigya's Connected Consumer Management Suite powers consumer identity management for over 700 of the world’s leading enterprises, including ecommerce brands like Nike, Victoria’s Secret, Beats by Dre, and PacSun.

Global Response

Booth # 2405

2405

Come visit Global Response at Exhibit 2405!

Global Response is the Ecommerce Call Center, providing customer care, sales, email, chat and social media support services for many of the world's top retailers. Our dedicated Brand Care Specialists understand the special relationships that our partners such as ZARA, National Geographic, Lacoste, Crate&Barrel and Rack Room Shoes have with their clients.

Innotrac Corporation

Booth # 2214

2214

Visit Innotrac at Booth 425.

As global commerce evolves, Innotrac continues to provide best-in-class solutions for leading brands.  Our fulfillment and  technology solutions are integrated with all major web platforms, and seamlessly integrate to required partner technologies.  Innotrac’s SmartHub® division provides business intelligence and access to real-time data at the push of a button.

Kenshoo

Booth # 339

339

Kenshoo is a digital marketing technology company.

Kenshoo is a global software company that engineers cloud-based digital marketing solutions and predictive media optimization technology. Brands, agencies and developers use Kenshoo Search, Kenshoo Social, Kenshoo Local and Kenshoo SmartPath to direct more than $200 billion in annualized online client sales revenue through the platform.

MICROS

Booth # 2309

2309

MICROS Systems, Inc. (NASDAQ: MCRS) provides leading enterprise-wide applications, services and hardware for the hospitality and retail industries. MICROS provides cloud-based, mobile and on-premise solutions that allow its clients to streamline operations and successfully engage their customers.

Manhattan Associates

Booth # 918

918

Thank you for your interest in Manhattan Associates!

Manhattan Associates, with a 23-year pedigree in developing best-in-class supply chain management software, provides omni-channel solutions to the world’s leading retailers. These solutions, which allow retailers to bring sales and fulfillment across their e-Commerce and store channels together to create a seamless brand experience, include:

Manthan Systems

Booth # 244

244

Manthan helps retail ANALYZE, DECIDE, DO.

Manthan provides the finest and most advanced solutions at the confluence of retail and analytics. Whether you’re thinking small or big data, multi-channel or mobile strategies, enterprise or cloud solutions, Manthan has every configuration of analytics technology and retail business applications, from marketing and merchandising through operations and supply chain, to precisely suit your organization’s needs across the decision lifecycle, including execution.

MarketLive, Inc.

Booth # 1600

1600

MarketLive is the leading Commerce Platform Provider

Since 1995, MarketLive, Inc., has been the leading provider of eCommerce technology and services that help fast-growing companies successfully sell goods and services online.

Merkle

Booth # 341

341

Responsive web design and mobile solutions

Merkle is the largest privately-held customer relationship marketing agency in the U.S. With a variety of quantitative, information-based solutions, Merkle works with clients to plan, design, execute and measure fully integrated customer relationship marketing (CRM) solutions. Merkle provides the framework for organizations to aggressively apply quantitative database marketing strategies to their CRM programs across mass, direct and digital media.

MicroStrategy, Inc.

Booth # 1816

1816

Founded in 1989, MicroStrategy (Nasdaq: MSTR) is a leading worldwide provider of enterprise software platforms.  The Company's mission is to provide the most flexible, powerful, scalable and user-friendly platforms for analytics, mobile, and identity, offered either on premises or in the cloud.  The MicroStrategy Analytics Platform™ enables leading organizations to analyze vast amounts of data and distribute actionable business insight throughout the enterprise.

Midco Connections

Booth # 435

435

Stop by booth 1323 for the latest in customer care solutions

Midco Connections can extend your customer reach. We will customize a solution for your business. Inbound, outbound, chat, IVR, and email services. Sales, lead generation and customer service. Count on us to help you reach more customers and increase your revenues. Let us design a custom solution for your company. www.midcoconnections.com

Needle

Booth # 2625

2625

Needle connects your most knowledgeable fans and experts with your shoppers in real-time to help them make critical purchase decisions. In use by a number of leading eCommerce retailers, Needle offers a new type of chat experience: customers interacting with certified experts in rich, pre-sales dialogue, helping them find and buy the right products and drives conversion and positive brand experiences. Customers get the authentic sales assistance they need from credible advocates, resulting in dramatically higher conversions, average order value, and customer satisfaction.

NetSuite Inc.

Booth # 2109

2109

NetSuite is a leading end-to-end cloud commerce solution for multi-channel and multi-location businesses and is the only cloud system to unify in-store and ecommerce on a single platform with your core operational business systems—inventory and order management, CRM, business intelligence, marketing and financials. Businesses running NetSuite provide a more relevant and personalized customer experience while streamlining operations, better managing suppliers and stock, speeding fulfillment and improving customer service.

OSF Global Services

Booth # 1511

1511

OSF Global Services – Ecommerce Implementation & Integration

OSF Global Services helps retailers and B2Bs sell more through digital channels. The company provides replatforming, responsive design, mobile applications, technology integration, conversion optimization strategies, custom application development, and maintenance and support.

OnBrand24

Booth # 2032

2032

A premier outsourced domestic call center services provider for 30 years, OnBrand24 offers comprehensive inbound and outbound expertise across B2B and B2C markets.  Awarded the Gold Medal by TopTenREVIEWS in 2014 (Silver in 2013) and named to the Inc. 5000 list of the fastest growing private companies in the U.S., we specialize in customer service, order processing, help desk; lead generation, appointment setting, customer win-back and customer research / list scrubbing.

Oracle America, Inc.

Booth # 505

505

Oracle provides retailers with a complete, open and integrated suite of business applications, server and storage solutions that are engineered to work together to optimize every aspect of their business. 20 of the top 20 retailers worldwide - including fashion, hardlines, grocery and specialty retailers - use Oracle solutions to drive performance, deliver critical insights and fuel growth across traditional, mobile and commerce channels. For more information, visit our Web site at http://www.oracle.com/goto/retail

OrderGroove

Booth # 2709

2709

OrderGroove | Powering the Subscription Revolution.

OrderGroove is the leader in subscription commerce solutions, powering successful subscription programs for retailers including CVS, Grainger, Dollar General, Jockey, L’Oreal, NBTY & Swanson. Our Subscription Retail Platform empowers brands to leverage the power of convenience to convert one-time shoppers into loyal subscribers, increasing annual spend, purchase frequency & customer lifetime value by 200 – 400%.

PFSweb

Booth # 819

819

Learn more about PFSweb’s eCommerce solutions at booth 819.

 

 

Phunware

Booth # 2314

2314

Phunware is the pioneer of Multiscreen as a Service (MaaS) – the only fully integrated services platform that enables retailers and brands to engage and manage their anytime anywhere customers.

Precision Dialogue

Booth # 1503

1503

Analytics-driven, omni-channel, customer engagement agency

Recognized by Forrester as ‘strong performer’ in driving profitable customer engagement, Precision Dialogue is a leader helping clients optimize conversion leveraging analytics & customer insights to inform digital & direct communications. The end result is holistic, omni-channel execution delivering 1:1 customer engagement.

Our experts will be on-hand to help guide you to a more customer-centric marketing approach with these solutions:

ProShip

Booth # 2126

2126

ProShip is enterprise class, multi-carrier shipping software

ProShip is the fastest enterprise class, multi-carrier, shipping software on the market today and provides the speed and flexibility you're looking for in the retail and e-commerce industry.

RetailNext

Booth # 138

138

RetailNext, Inc., the leader in applied Big Data for physical retail, is the first technology platform to bring e-commerce style shopper analytics to brick-and-mortar stores and malls, RetailNext enables retailers to collect and correlate data from the broadest available set of data sources. More than 140 retailers and brands worldwide have adopted RetailNext solutions to glean the insights necessary to improve customer experience, increase same-store sales, reduce theft and eliminate unnecessary costs.

RevTrax

Booth # 149

149

Visit booth 149 to get more out of your digital promotions.


Marketers work with RevTrax to discover and measure digital promotion performance data – to prove and improve digital marketing’s impact on in-store sales. RevTrax's scalable enterprise solutions provide promotion intelligence across all online channels and devices. Founded in 2008, RevTrax is headquartered in New York City. 

SMARTASSISTANT

Booth # 2911

2911

Stop by our booth No. 2911 and try out SMARTASSISTANT!

SMARTASSISTANT - Helping your customers choose products they'll love! 
 
SMARTASSISTANT is the globally leading technology for interactive product advise for online and the point-of-sale.
 
The SMARTASSISTANT, communicates at the level of its users and puts needs instead of technical filters at the forefront. Similarly to consultative sales efforts, the SMARTASSISTANT product advisor takes on the role of sales assistants in physical stores and advises on the best products and services for the customer's needs.
 

SapientNitro

Booth # 733

733

SapientNitro, a new breed of agency.

SapientNitroSM, part of Sapient® (NASDAQ: SAPE), is a new breed of agency redefining storytelling for an always-on world. We’re changing the way our clients engage today’s connected consumers by uniquely creating never-ending stories across brand communications, digital engagement, and omni-channel commerce. We call it Storyscaping, where art and imagination meet the power and scale of systems thinking.

Selligent Inc.

Booth # 2035

2035

Selligent - Omnichannel Audience Engagement Solution
As an omnichannel audience engagement platform, Selligent can reach beyond customers to drive personalization for anonymous site visitors and bring a true audience approach to relationship marketing by layering behavioral data on top of traditional CRM databases.

SheerID

Booth # 932

932

Visit us at Booth 932 for your customer verification needs.

SheerID is a leading eligibility verification service provider that allows retailers to offer exclusive promotions to members of defined communities such as (but not limited to) military, students, teachers, first responders, small

Simple Helix

Booth # 1903

1903

Simple Helix is an advanced web hosting company specializing in eCommerce hosting solutions.

Soldsie

Booth # 619

619

Learn how Soldsie can help you participate in social selling

Soldsie is the world's first social shopping service. We help modern retailers grow their bottom line using Facebook and Instagram.

The Soldsie experience begins when a retailer posts a product photo along with its price and the available quantity. Shoppers comment with the word "sold," and continue browsing the newsfeed uninterrupted.

Soldsie then takes care of everything else in the background, from inventory management to payment processing. In the meantime, the original product posting builds momentum with a broader audience.
 

Speed Commerce

Booth # 527

527

Speed Commerce: Single-Source End-to-End eCommerce Services

Speed Commerce is a single-source provider of integrated end-to-end eCommerce services. Established in 2000, Speed Commerce provides a complete suite of eCommerce services to online retailers and manufacturers, including web platform development and support, hosting and managed services, order management and reporting, high-performance fulfillment, customer care centers and marketing services.

StellaService

Booth # 931

931

Stop by booth 931 to learn more about StellaService!

StellaService is dedicated to creating a world with better customer service – helping businesses achieve it and consumers find it. Leveraging a national network of full-time mystery shoppers, StellaService evaluates the customer service and fulfillment abilities of the Internet’s top retail sites on a daily basis.

TIBCO Software Inc.

Booth # 720

720

TIBCO - Turning Customers Into Fans

TIBCO Software Inc. is a global leader in infrastructure and business intelligence software. Whether it's optimizing inventory, cross-selling products, or averting crisis before it happens, TIBCO uniquely delivers the Two-Second Advantage® – the ability to capture the right information at the right time and act on it preemptively for a competitive advantage. Each year, TIBCO processes over 1 billion interactions for 260 million customers of some of the world’s largest brands.

TradeGlobal

Booth # 2814

2814

TradeGlobal is a global end-to-end Commerce service provider

TradeGlobal is a proven end-to-end eCommerce provider, offering a full range of services, solutions and systems tailored to meet the specific needs of global fashion, beauty and lifestyle brands. We work with online retailers at any stage to help them create, connect and deliver on their digital strategy. We provide – in any combination – website development, content management, digital photography, digital marketing, customer care, fulfillment and logistics services, including our globally deployed best-in-class Omni-Channel and SaaS-based Cross-Border Trade technology.

Translations.com

Booth # 820

820

Translations.com specializes in omnichannel translation services and content solutions for the retail and ecommerce industry. Our solutions include website localization, mobile/app localization, international SEO/SEM, global customer support, staffing and more. In addition, our revolutionary GlobalLink OneLink® technology enables clients to launch and maintain multilingual websites with virtually no IT involvement in as little as 30 days.

TurnTo Networks

Booth # 2309

2309

MICROS Systems, Inc. (NASDAQ: MCRS) provides leading enterprise-wide applications, services and hardware for the hospitality and retail industries. MICROS provides cloud-based, mobile and on-premise solutions that allow its clients to streamline operations and successfully engage their customers.

Webratio Inc.

Booth # 505

505

Oracle provides retailers with a complete, open and integrated suite of business applications, server and storage solutions that are engineered to work together to optimize every aspect of their business. 20 of the top 20 retailers worldwide - including fashion, hardlines, grocery and specialty retailers - use Oracle solutions to drive performance, deliver critical insights and fuel growth across traditional, mobile and commerce channels. For more information, visit our Web site at http://www.oracle.com/goto/retail

Yseop

Booth # 925

925

Discover 'Yseop Shop With Me' at Booth 925.

Yseop Shop with Me’  is a virtual expert personal shopper, powered by Artificial Intelligence and Natural Language Generation, which revolutionizes the world of E-commerce.