Fast and Free: The Fight for Competitive Advantage in Omnichannel Fulfillment
Consumer demand for free, same day/next day delivery of online purchases has retailers racing to expand their multi-channel fulfillment capabilities. This can provide significant advantages in managing inventory and reducing delivery times, but forces companies to face new operational challenges. Drawing on McKinsey’s latest proprietary research into multi-channel fulfillment and the expertise of retail fulfillment leaders, this session will help retailers devise a multi-channel supply chain strategy for maximum competitive advantage. We’ll also delve into different models for shipping from third party partners or stores and warehouses.