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Roundtable #19: Organization Design for the Future of Retail: The Digital Effect

Wednesday 12:15
–1:15pm
EXPO Hall - Roundtables Area
Roundtable #19: Organization Design for the Future of Retail: The Digital Effect

The increasing demands on the digital or e-commerce team, continue to grow exponentially as expectations of both high growth ecommerce performance AND advancing omnichannel capabilities permeate most retailers’ core strategy. Organization structure, process and strategic metrics are rapidly evolving, but often misaligned to the business strategy causing challenges throughout the organization. And the shortage of qualified talent only adds to the challenges for incumbent teams. This roundtable will focus on organization issues and solutions, using Shop.org’s organization design research as a catalyst for the discussion.


This roundtable takes place at Table #19.



Moderator: Jim Okamura, Managing Partner, Okamura Consulting