Miriam Burt has been with Gartner since 2004 and is a Research Vice President in the
Gartner Retail Industry Advisory Services team. She has researched and published
extensively on multichannel strategy and cross-channel processes. Miriam also has
practical experience in designing and implementing retail processes, including cross
channel processes, in her past work for a leading European retailer.
Other areas of coverage include digital business, mobile commerce and cloud computing
and she is the Gartner Lead on POS applications for large multichannel retailers.
Miriam is also the current Chief of Research for Gartner Industries Research.